Getting help
What to gather before asking, and where to look first.
Check these first
- A request failed. Find its status and error in Requests, then read Errors for that code.
- A model is refused. See Model access.
- Requests stopped working. Check your balance on Balance & Billing and whether the key is still active.
- A charge looks wrong. Open the request and compare the token counts.
What to include when you ask
- The request id — the
req-…value fromX-Astrodyne-Request-Idor the Request Explorer. This is the single most useful thing you can send. - The HTTP status and the
codefield from the error body. - What you expected to happen.
- Roughly when it happened, with a timezone.
Never send your API key
Support never needs it. The request id identifies everything we need without
exposing a credential. If you have already pasted a key somewhere, revoke it.
In-console help
The Help page in the console covers the common first-run questions and links to the relevant documentation.